Help & training
Everything you need to know — in one place.
A guide to every part of the platform: signing up, events, check-ins, safe spaces, discounts, points, hosting, businesses and more. Jump to a section below.
Account & sign-up
Joining, signing in, and managing your profile.
How do I sign up?
Tap Join in the top-right, enter your email and a password, then confirm via the link we send you. You can also continue with Google for one-tap sign-in.
I forgot my password — what now?
On the sign-in screen, tap Forgot password. We'll email a reset link. Use any password you like — we don't enforce strength rules, it's your call.
How do I update my name, photo or pronouns?
Sign in and visit Dashboard → Profile. Changes save instantly.
Can I delete my account?
Yes — email us from the address on your account and we'll remove it within 7 days.
Events & RSVPs
Finding, saving, and turning up to wellness events.
Where do I see what's on?
The Events page lists every upcoming event — filter by type, suburb or date.
How do RSVPs work?
Tap RSVP on any event. You can un-RSVP any time. RSVPs help the host plan but aren't a ticket — just turn up.
What's a Collab event?
A Collab event is run by another organiser and listed on our calendar with a Collab badge. RSVP and check-in happens on their own page — tap Visit organiser.
How do I save events for later?
Tap the heart icon. They'll appear in My List.
Check-ins & Pride Points
Earning points for showing up.
How do I earn Pride Points?
Turn up to a GC Pride hosted event and scan the host's QR code (or enter the 6-digit code) on your phone. Points are added instantly to your account.
Where do I see my points?
On your Dashboard. The community leaderboard lives at Leaderboard.
I forgot to check in at an event — can it be backdated?
The host can confirm attendance from their dashboard for up to 24 hours after the event. Message them or DM us on Instagram.
What can I do with points?
Climb the leaderboard, unlock perks at Rewards, and get first dibs on limited-spot events.
Safe-space directory
Finding LGBTQIA+-friendly venues, gyms and cafés.
How do I find safe spaces near me?
Open the Directory and filter by suburb or category. Each listing shows what makes the space inclusive.
How are spaces verified?
Businesses self-apply and agree to our inclusion code. Members can flag any space that doesn't feel safe — we follow up within 48 hours.
How do I report a venue?
Open the listing and tap Report, or DM us on Instagram. Reports are confidential.
Member discounts
Saving money at our partner businesses.
Who can use member discounts?
Any signed-in member. Visit Member Discounts to browse what's on offer.
How do I redeem a discount in store?
Tap the discount and show the unique code (or screenshot) at the counter. Online discounts come with a copy-able code.
My code didn't work — help?
Try refreshing the page to load a fresh code. If it still fails, message us with the business name and we'll sort it.
Pride Points & rewards
Turning showing up into perks.
How are points calculated?
You earn points for checking in at events, attending consistently, and contributing (e.g. sharing a story or hosting). Bonus point events are flagged on the event card.
Do points expire?
No — once you've earned them, they're yours.
Buddies
Finding a workout / event buddy.
What is the Buddies feature?
Opt in to be matched with other members nearby looking for an event buddy. Visit Buddies to enable it.
Is it like a dating app?
Nope — it's strictly platonic, focused on wellness and showing up together. No swipes, no DMs about anything else.
Stories & blog
Reading and contributing community stories.
How do I share my story?
Sign in and head to Share your story. We review for safety and publish within a few days.
Where do stories appear?
Published stories live on the Blog and get shared in our newsletter and socials.
Hosting events
Running an event under the GC Pride banner — or as a Collab.
How do I become a host?
Apply at Become a Host. We review within ~7 days.
Where's the full host training?
All of it lives on the Host training & help page — 5-step playbook, checklist, pro tips, and host-specific FAQs.
Host vs Collab — what's the difference?
Host events run under our banner with built-in RSVP, QR check-in and Pride Points. Collab events live on your own platform and appear on our calendar with a Collab tag pointing back to you.
Businesses & safe spaces
Listing your business and offering member discounts.
How do I list my business as a safe space?
Visit List your business. We review applications within a week.
Can I offer a member-only discount?
Yes. Once approved, open Edit my business and add a discount — it appears in the Member Discounts area for signed-in members.
How do I edit my listing?
Sign in and go to Edit my business.
Partner clubs
Connecting with affiliated run, walk and wellness clubs.
What are partner clubs?
Independent inclusive clubs we partner with around Australia. Browse them at Partners.
Can my club become a partner?
Yes — DM us on Instagram with a link to your club and we'll be in touch.
Mental health & resources
Where to turn when you need support.
Where can I find support resources?
The Mental health resources page lists vetted local and national LGBTQIA+ services.
I'm in crisis right now.
Please call Lifeline 13 11 14 or QLife 1800 184 527. In an emergency call 000.
Still stuck?
If you've checked the relevant section and still need a human, the fastest way to reach us is Instagram DM. We reply during the day, usually within a few hours.